Companies often want to increase their visibility on websites and social media to stay in touch with their customers. To achieve this, companies need to put the right tools in place. One of these tools is the chatbot, an indispensable tool to answer messages from customers and internet users. But how do you go about creating a chatbot? Reading this article will help you get familiar with the process of creating a chatbot.
Description of the task
A chatbot created in Botnation performs the same tasks as an employee: answering questions after the sale, acting as a receptionist, answering surveys, providing information on how to take a course, etc. In the process of creating a chatbot, it is crucial to give it a task as this will determine the scope of its work, blog link will chow you all you need.
After all, a chatbot rarely works alone: its mission is usually to facilitate the work of humans by performing repetitive tasks with low added value. This human operator will transmit to the chatbot the answers to questions that the chatbot is not programmed to answer.
Scenarios and dialogue sequences
When creating a chatbot, the development phase of a script and a dialogue sequence is the most complex. This is the idea of the interaction between the chatbot and the users. You can use the expertise of the departments that are already doing this in your company. This is a survey, which can be done in the form of an interview.
The objective is to reproduce the real way of working. In particular, you should use the methods of pragmatic linguistics or cultural semantics, according to which meaning depends on context. With this sociology of work, you can create scenarios and dialogue sequences.
Training the chatbot
The chatbot must follow conversations with users to optimize its answers and add new dialogue sequences. If we save this list, we can easily use it to create dialogue sequences that respond to situations we hadn't anticipated. Chatbots need to be trained: otherwise they have no chance to develop in the company.